Refrigerator repair in San Francisco.

On September 6, a customer from the Pacific Heights district of San Francisco contacted us about a problem with their refrigerator. They were hearing random noises coming from the unit, and their dairy and groceries were spoiling faster than usual. The constant noise, especially at night, had become increasingly bothersome.

Although we offered a same-day afternoon appointment since we always have a technician available in the area, the customer opted for a next-day visit instead.

When our technician arrived, the customer expressed concern about the refrigerator—it was a built-in, high-end model, and a few other companies had declined the job due to liability concerns. We assured them that Triton Appliance Repair handles all brands and models of appliances with care and expertise, and they could count on receiving top-notch service.

During the initial diagnostics, it was found that the temperature in the fresh food section was 10 degrees higher than it should be. However, the technician couldn’t replicate the noise issue. The customer wasn’t surprised since the noise was sporadic, but they had smartly recorded it and shared the recording with the technician. This helped pinpoint the problem—the evaporator fan was getting blocked by ice.

A thorough inspection revealed that the root cause was a faulty defrost heating element, which led to ice buildup around the fan, restricting airflow and causing the erratic noises. The repair estimate was slightly higher due to the cost of the replacement part, but after understanding the detailed diagnosis, the customer agreed to proceed without hesitation.

The part arrived promptly within three business days. The technician returned to steam out the excess ice and complete the repair. During the service, the technician also cleaned the condenser coils to ensure optimal performance as part of preventative maintenance.

As per Triton Appliance Repair’s policy, the customer received a 6-month warranty on the repair, which left them very satisfied and confident in the best quality of service provided.