Dryer repair in Mountain View.
After your washer finishes a load, you expect the dryer to step in and get your clothes dry and warm. So, it’s frustrating when you open the dryer and find the clothes still cold and damp. That’s what happened to a customer in Mountain View, CA, who called us on September 4th with a problem: their dryer suddenly wasn’t drying the clothes, leaving the load completely wet. The situation was even more stressful because they had a newborn at home, and laundry was piling up fast.
Understanding the urgency, Triton Appliance Repair responded promptly, offering the earliest available appointment for the next morning, which fully met the customer’s needs.
When the technician arrived, he put on shoe covers before entering, which pleasantly surprised the customer, even though it’s part of our standard service. He listened carefully as the customer explained the issue, and reassured them that this type of problem is quite common and usually can be resolved quickly. The customer mentioned that the dryer had been taking longer to dry clothes for the past few weeks, giving the technician a clue about what might be going wrong.
To get to the bottom of the issue, the technician fully disassembled the dryer within 20 minutes. He found that the heating element had failed due to an excessive amount of lint buildup inside the unit.
The technician immediately provided a repair quote, which the customer found reasonable and approved right away. He then removed all the built-up lint and replaced the faulty heating element. To confirm that everything was working properly, he tested the dryer with a few damp towels, which came out dry after a short 20-minute cycle.
As a standard practice, Triton Appliance Repair provided a 6-month warranty on both the parts and labor. The technician also reminded the customer to clean the lint trap after each drying cycle to avoid similar problems in the future. When asked if there were any other appliance concerns, the customer had none but expressed their satisfaction with the service and said they would definitely choose Triton Appliance Repair again.
