Triton Appliance Repair: Dishwasher Issue in San Mateo – A Case Study

On September 10th, we received a call from a customer in San Mateo experiencing an unusual issue with their dishwasher. The unit had been running continuously for the past 12 hours without stopping. This isn’t a common problem, but at Triton Appliance Repair, we don’t shy away from challenges. Although we couldn’t offer a same-day appointment, the customer was fine with scheduling for the next morning.

We advised the customer to unplug the dishwasher to prevent further damage until our technician could inspect the unit. This simple step was crucial in avoiding any additional complications.

The next morning, we notified the customer 30 minutes prior to the technician’s arrival. The prompt update allowed the customer to reschedule an important meeting, which they appreciated. Upon arrival, our technician removed the water from the dishwasher and listened to the customer’s detailed description. With 8 years of experience and expertise across various appliance brands, the technician quickly identified the problem—a faulty turbidity sensor.

We provided the customer with a clear and reasonable estimate for the repair, which they approved on the spot. The part was ordered immediately and installed within two business days. As part of our commitment to customer satisfaction, we provided a 6-month warranty on the repair.

The day after the repair, the customer contacted us to share that the dishwasher was working perfectly after several test cycles. It was the best feedback we could ask for!

If you’re facing appliance issues in the Bay Area—whether in San Francisco, Oakland, San Mateo, Hayward, Berkeley, San Rafael, Dublin, or nearby—give us a call at 855-202-9264. Triton Appliance Repair is always ready to take on any challenge and restore your appliance’s functionality. Book an appointment now at triton.repair/book-now.