Washer Repair Success: How Triton Appliance Repair Solved a Recurring Issue for a South San Francisco Customer.

On August 12, a returning customer from South San Francisco contacted Triton Appliance Repair regarding a recurring issue with their washer. After receiving excellent service a year prior, they felt confident in turning to us again for help. This time, the washer was mysteriously filling with water every morning, even when not in use. Initially, it wasn’t a major concern. However, after an unexpected weekend away, the customer came back to find the washer overflowing—a clear sign the issue required immediate attention.

During our initial inspection, our technician, with over 6 years of experience, performed diagnostic tests, but no error messages were displayed, and the washer seemed to be functioning normally. However, after carefully waiting 30 minutes between test cycles, we noticed a subtle internal water leak coming from the detergent dispenser. This led to the discovery of the root cause: a faulty water valve solenoid that wasn’t sealing properly, allowing a small but continuous flow of water into the machine.

The solution? A straightforward replacement of the multi-solenoid water valve assembly. Thanks to our “return customer 10% discount,” the customer didn’t hesitate to approve the repair. While waiting for the part—which arrived within just 3 business days—we advised the customer to turn off the washer’s water supply as a precaution to avoid further leakage.

Despite the repair taking a bit longer due to the washer’s hard-to-reach location, the job was completed smoothly. After reconnecting the water supply and waiting another 30 minutes, we confirmed the leak had been fully resolved, ensuring no further issues would occur. As always, Triton Appliance Repair provided a 6-month warranty on both the part and the repair.

The customer was extremely satisfied with our thorough and professional service, knowing they can count on Triton Appliance Repair for any future appliance issues.

If you’re experiencing appliance troubles in the Bay Area, including San Francisco, Oakland, San Mateo, Hayward, Berkeley, San Rafael, Dublin, and beyond, trust Triton Appliance Repair to get the job done. Call us today at 855-202-9264, or book an appointment through our website: Triton Appliance Repair – Book Now.

We’re here to help with any of your appliance repair needs!