Washer repair in Redwood city.
Who wouldn’t want their washing machine running smoothly, keeping their clothes fresh and clean? On August 11, as our shift was nearing its end, we received a call from a worried customer in Redwood City. Their washer had suddenly begun shaking violently and making loud, unusual noises. Naturally, the customer was alarmed and concerned the unit might break down completely.
Our dispatcher team quickly offered the earliest available appointment for the next morning and recommended the customer avoid using the washer until it could be inspected. The customer agreed right away and requested an early 8 a.m. visit, as they had important errands at 9 a.m. We assured them that our technician would be there promptly, as Triton Appliance Repair is committed to delivering excellent service and meeting customer needs.
Understanding the urgency, our skilled technician arrived at 7:45 a.m., impressing the customer with such punctuality and attention to detail. After listening to the customer’s concerns, the technician—drawing on 10 years of experience—quickly diagnosed the problem: one of the suspension shock absorbers had worn out and broken, causing the washer’s unbalanced loads and the resulting banging noises. Thankfully, the customer had reached out in time, preventing any further damage to the appliance.
The replacement part was inexpensive, and the repair quote was reasonably priced. With the customer’s approval, we ordered the part that same afternoon, and it was delivered within two business days.
At the follow-up appointment, the technician not only replaced the faulty shock absorber but also took the opportunity to perform full maintenance on the washer, including cleaning the drain filter and the rubber door seal. The technician also offered helpful advice: performing this cleaning monthly would help prevent bad odors from building up.
Once the repair was complete, the technician ran a quick cycle to show the customer that everything was functioning as expected. To add further peace of mind, Triton Appliance Repair provided a 6-month warranty on both the repair and the replacement part, leaving the customer feeling satisfied and confident in our service.
